Confidential Client — E-Commerce
AI Support Agent & Lead Automation for an E-Commerce Retailer
The problem
A small support team was buried in repetitive order-status and return questions, and new leads sat untouched for hours before anyone followed up.
What we built
A custom AI support agent that triages and answers routine questions instantly, escalates anything complex to a human, and automatically logs and follows up on new leads inside the existing CRM.
The result
Response times on routine questions dropped from hours to seconds, and no lead went more than a few minutes without an automated first follow-up.